The Coaching Edge

Building Skills, Confidence, and Performance

Through Effective Coaching

Great leaders know that developing people is one of their most important responsibilities, yet many managers have never been taught how to coach effectively. The Coaching Edge is a one-day, highly practical program designed to help bank leaders understand how employees learn new tasks and responsibilities, and how to provide the right support at the right time to accelerate growth and build confidence.

Participants will gain insight into the learning process, including what to realistically expect when someone takes on a new responsibility and why different employees may require different levels of guidance. The program explores what coaching truly means, how it differs from managing and mentoring, and the critical role coaching plays in employee development and performance.

Attendees will learn how to set clear expectations, identify skill and knowledge gaps, and ensure team members have the tools, information, and support needed to succeed in their roles. Through discussion, examples, and practical application, participants will develop a structured coaching approach they can implement immediately in the workplace.

Each participant will leave with a simple, effective coaching model that is easy to understand, easy to apply, and designed to help employees build competence, confidence, and accountability.

Who Should Attend?

This program is ideal for supervisors, managers, team leaders, trainers, and anyone responsible for developing others' skills and performance within the bank.

Participants Will Learn How To:

• Understand the stages employees go through when learning a new task or responsibility.
• Set realistic expectations for learning and performance.
• Identify the difference between coaching, managing, training, and mentoring.
• Communicate clear expectations and desired outcomes.
• Assess readiness and skill development needs.
• Apply a practical coaching model to improve employee performance and engagement.
• Build confidence, accountability, and success within their teams.

The Coaching Edge equips leaders with the tools and confidence to turn everyday interactions into meaningful coaching opportunities that drive stronger employee performance and long-term organizational success.