Branch Leader Fundamentals - Session I

This program is designed to equip new and aspiring retail branch leaders. It starts with a self-assessment of their strengths and gaps in the key success factors for the branch management role. Participants will learn about branch business and action planning, objective and expectation-setting, feedback and coaching fundamentals, and tactics for developing team and individual skills in sales and customer service. They will leave with a toolkit of supporting templates.

*This is a two-day event: March 17 and April 14. Participants must be able to attend both days.